Answer once. Help everyone.
Every customer request becomes a ticket with a priority and an owner, nothing gets lost in someone's inbox, and a knowledge base answers the common questions before they are asked.
15-day free trial on every plan. Included in the Business and Pro plans.
What you can do
Helpdesk and knowledge base software.
Support tickets
Customers open tickets from the portal or by email, and each one is tracked until it is solved.
Departments and priorities
Route tickets to the right department and set priority so urgent issues come first.
Canned replies
Save answers to common questions and insert them in a click.
Knowledge base
Publish help articles, publicly or for logged-in customers, to cut the repeat questions.
Linked to the customer
Each ticket sits on the customer's profile next to their invoices and projects.
Status at a glance
Open, in progress, answered and closed, so you always know what is waiting.
How it works
- A customer opens a ticket from the portal or by email.
- It goes to the right department with a priority.
- You reply, or insert a canned reply.
- Common answers become knowledge base articles.
Plans: Included in the Business and Pro plans.
See plans and pricesQuestions
Can customers open tickets by email?
Yes. Tickets can be opened from the customer portal or by email.
Can the knowledge base be public?
Yes. Articles can be public or visible only to logged-in customers.
Which plans include support ticketing?
Support ticketing is in the Business and Pro plans.
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