Returns, voids and gift receipts

Taking goods back

1. Find the sale under Point of Sale → Sales. Scan the barcode on the receipt into the search box to find it.
2. Under Take goods back, set how many of each line come back.
3. Tick Came back damaged, keep it off the shelf for anything that cannot be sold again.
4. Choose Money back as: cash, card, bank transfer, or a gift card. Then press Refund.

A credit note is raised against the sale's invoice, so the VAT goes back correctly, and the goods go back on the shelf unless they were marked damaged. A refund in cash comes out of the drawer of the open shift.

Voiding a sale

A sale rung up by mistake can be voided on the same day with Void. The goods go back on the shelf and the invoice is cancelled. From the next day on, take the goods back instead, so the books show what really happened.

Gift receipts

When something is a present, tick Also print a gift receipt in the payment window. The gift receipt lists the items with no prices and nothing about how they were paid, with a return-by date and the barcode of the sale, so the shop can find it when the gift comes back. You can also print one later from the sale under Sales.

The number of days for a return is set under Setup → Point of Sale → Receipt and printer → Days to return a gift. 0 prints no date.